Privacy policy

Privacy Policy

ZORDYNE

zordyne.com | support@zordyne.com

Privacy Policy

Applicable to: United Kingdom & Ireland

Last updated: April 2025

1. Introduction

Zordyne is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what data we collect, how we use it, and what rights you have in relation to it.

This policy applies to all information collected through zordyne.com and any related communications, including order emails and customer support interactions. By using our website or placing an order, you agree to the terms of this Privacy Policy.

2. Who We Are

  • Store name: Zordyne
  • Website: zordyne.com
  • Contact email: support@zordyne.com
  • Registered company: HR MOTORGROUP LIMITED | Company No. 15061435
  • Registered address: 135 Darlaston Road, Walsall, WS2 9SB, United Kingdom

3. Information We Collect

Information You Provide

  • Contact details — name, billing address, shipping address, phone number, and email address
  • Payment information — card details and transaction data (processed securely by certified payment providers; we do not store full card details)
  • Account information — username, password, and preferences if you register an account
  • Transaction information — items you view, add to cart, purchase, return, or cancel
  • Communications — messages you send us, including support enquiries

Information Collected Automatically

  • Device information — device type, browser, IP address, and other unique identifiers
  • Usage information — how you navigate and interact with our website, pages visited, and time spent
  • Referring URLs and search terms

Information From Third Parties

We may also receive information from service providers and business partners who assist us in operating our store and providing our services.

4. How We Use Your Information

  • To process payments, fulfil orders, arrange shipping, and manage returns
  • To communicate with you regarding your orders, account, and support requests
  • For marketing and promotional communications, where you have opted in
  • For security and fraud prevention purposes
  • To comply with applicable legal obligations

5. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your data only in the following circumstances:

  • With service providers who perform services on our behalf, such as payment processing, shipping, and IT management
  • With business and marketing partners, in accordance with their own privacy policies
  • In connection with a business transaction such as a merger or acquisition, as permitted by law
  • Where required by law or to protect our legal rights

6. Our Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of our store. Information submitted through our store will be transmitted to and shared with Shopify, as well as third parties that may be located in other countries. To learn more, please visit Shopify's Consumer Privacy Policy and Privacy Portal.

7. Cookies

Our website uses cookies to enhance your browsing experience. We use the following types:

  • Essential cookies — required for the website to function (e.g., shopping cart, session management)
  • Analytics cookies — help us understand how visitors interact with our site
  • Marketing cookies — used to deliver relevant advertisements and track campaign performance

You can manage cookie preferences through your browser settings at any time. Disabling certain cookies may affect website functionality.

8. Data Retention

  • Order records are kept for a minimum of 6 years for accounting and legal purposes
  • Marketing data is retained until you unsubscribe or request deletion
  • Customer support communications are kept for up to 2 years

When your data is no longer needed, it will be securely deleted or anonymised.

9. Your Rights

  • Right to Access — request a copy of the personal information we hold about you
  • Right to Deletion — request that we delete your personal data
  • Right to Correction — request correction of inaccurate or incomplete data
  • Right to Portability — receive your data in a structured, machine-readable format
  • Right to Opt Out — opt out of targeted advertising or the sale of your data
  • Right to Withdraw Consent — where processing is based on consent, you may withdraw it at any time

Additional Rights for UK Residents

Under the UK GDPR and Data Protection Act 2018, you also have the right to object to processing for direct marketing, and the right to restrict how your data is used in certain circumstances. You may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Additional Rights for Irish Residents

Customers in Ireland may lodge a complaint with the Data Protection Commission (DPC) at dataprotection.ie.

10. International Data Transfers

Where we transfer personal data outside the United Kingdom or the European Economic Area, we rely on recognised transfer mechanisms such as Standard Contractual Clauses or equivalent instruments approved by the relevant authority.

11. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These include SSL encryption, secure payment processing via certified providers, and restricted internal access to personal data.

12. Marketing Communications

We may send you promotional emails about new products or special offers, but only if you have opted in. You may unsubscribe at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at support@zordyne.com.

13. Children's Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the date above. Continued use of our website after any changes constitutes your acceptance of the updated policy.

15. Contact Us

Our team is available Monday to Friday and will respond within 2 to 3 business days.

Zordyne — zordyne.com — support@zordyne.com